Returns & Refunds

Last updated: July 31, 2026

30-Day Return Policy

You may request a return within 30 calendar days after your order is delivered.

To be eligible, the item must be unused, clean, undamaged, and returned with its original packaging, accessories, manuals, and included parts. Items showing use, pet hair, washing, damage, odor, or missing parts may not be accepted.

Start a Return

Email info@happypet.company before sending anything back. Include the order number, the item, and the reason for the request. We will provide the applicable return instructions and return address.

Returns sent without prior authorization may not be accepted. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect, or applicable law requires otherwise.

Damaged, Defective, or Incorrect Items

Please inspect the order when it arrives. Contact us promptly and include clear photos or video of the item and packaging. After review, we will provide an appropriate resolution, which may include a replacement or refund.

Non-Returnable Items

For health and hygiene reasons, opened or used grooming, feeding, hygiene, and personal-care items cannot be returned unless defective. Gift cards, personalized items, and items marked final sale are also non-returnable, except where applicable law provides otherwise.

Refunds

After an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. After issuance, a bank or card provider may take approximately 5–10 business days to post the funds.

Exchanges

We do not process direct exchanges. After a return is approved, you may place a new order for the preferred item or option.

Order Changes and Cancellations

Contact info@happypet.company immediately if you need to change or cancel an order. We will try to help, but changes or cancellations cannot be guaranteed after processing begins.